Not typically, due to the nature of our business. For many promotions, we work with third party contractors. This puts Exposed Vocals in a middle man "Brokering" position. Almost immediately after an order is placed, we then get to work with the appropriate platform to start your promotion. This could be an FM Radio Station Indie Promoter or one of our many publishing partners. We typically pay upfront before a project is started as soon as we collect from our clients. So, a refund after a project has started is not something we do all of the time. Obviously, every project is different and situations my call for a refund - but we're always here and willing to work with our clients.